Digital strategy and customer journey
Set measurable objectives, define target audiences, clarify the offer, map the customer journey, and choose channels that support the business goal.
Excel AnalyticsComputer Training
Course 04 / Growth pathway
Learn to connect business goals with audiences, content, campaigns, and measurable performance across the digital customer journey.
Course overview
This course links strategy to day-to-day digital work. You will define audiences and offers, plan content, understand organic and paid channels, read campaign data, and build a complete campaign plan with clear performance goals.
Essential curriculum
The course focuses on the decisions and repeatable workflows a modern marketer needs, with enough platform context to execute and report confidently.
Set measurable objectives, define target audiences, clarify the offer, map the customer journey, and choose channels that support the business goal.
Develop content pillars, write useful campaign messages, plan formats and publishing schedules, and maintain a consistent brand voice.
Understand search intent, keyword research, on-page structure, local search, content optimisation, landing pages, and basic technical checks.
Choose the right platforms, plan organic content, structure a content calendar, engage audiences, and review reach, engagement, and lead quality.
Structure campaigns, audiences, budgets, creative variations, and landing page alignment; then read the performance signals that guide optimisation.
Track traffic, leads, conversions, acquisition cost, and return; create useful reports; and use AI to support research, ideation, copy variations, and workflow efficiency.
Practical outcomes
Portfolio capstone
Choose a product, service, or organisation and develop the campaign from audience insight to content, channel activation, budget priorities, measurement, and post-campaign reporting.
Admissions
Ask about the next batch, course level, fees, and learning format on WhatsApp.